Return & Refund Policy
At Portraithy Art, we value the uniqueness of your custom artwork. Due to the personalized nature of our products, returns or exchanges are not accepted once the painting has been completed, unless the item arrives damaged.
Return Policy for Custom Paintings
All our paintings are custom-made to order based on your specific requirements. Consequently, they are considered non-refundable once the creation process has begun. We only accept returns or exchanges if the artwork is damaged during shipping.
Criteria for Redo or Refund
- Damage During Shipping:
If your custom painting arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and the painting. We will collaborate with you to either redo the painting or issue a refund, depending on the extent of the damage. - Significant Damage:
If the painting has significant damage affecting its overall quality and is not related to the artistic process, please contact us within 7 days of delivery. Provide photos and a detailed description of the damage. We will assess the situation and offer a redo or refund based on the severity of the issue. - Lost Shipment:
If your painting is lost during shipping, contact us immediately. We will work with the shipping company to locate your painting. If it cannot be found, we will redo the painting at no additional cost.
Refunds for Order Cancellations
- Within 48 Hours of Order Placement:
If you change your mind within 48 hours of placing your order, we will refund the full amount to your original payment method. - After 48 Hours:
If you cancel your order more than 48 hours after placing it, a 10% fee will be retained as a deposit on your account. This deposit can be used for future purchases or services within 6 months.
For any questions regarding our return and refund policies, please contact us at info@portraithy.splitdev.org. We are dedicated to assisting you and ensuring your satisfaction.
Shipping Policy
Happy shopping at PortraithyArt! Before you checkout, take a moment to review our shipping and return policies for your reference.
Shipment processing time
We process orders within 21-27 business days. Please note that orders may take additional business days to arrive due to weekend and holiday exclusions. We understand waiting for your order can be frustrating. If your shipment experiences a delay, you’ll receive an email notification with an update.
Shipping rates
We provide shipping worldwide free of charge.
To ensure a smooth experience, please check all information regarding your country’s specifics with our manager when placing an order.
Shipment confirmation & order tracking
You will receive a tracking number for your shipment via email.
Your item comes stretched and ready to hang on a wall, except for large sizes, such as 39″ x 47″ and 48″x 55″— we send these sizes in a tube.
Custom duties
PortraithyArt covers all import duties for your order.
PortraithyArt is not responsible for any customs fees and taxes applied to your order by your country. These fees are not included in the purchase price and are the responsibility of the customer.
Special Features

Customization
of any complexity

100% money-back
guarantee

Framing service
is available

The painting comes ready-to-hang
except for very large sizes

Express shipping
upon request

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